Question 1

How does the Shared Experience™ AI interview process work?

Accepted Answer

Participants text a code to your dedicated number and immediately receive an AI-led phone call. The AI conducts a structured, natural conversation designed to capture knowledge, processes, or experiences. It adapts in real time, asking follow-up questions to ensure complete and accurate information capture.

Question 2

Do participants need to schedule a time for a Shared Experience™ interview?

Accepted Answer

No. They can start the process whenever it's convenient. There’s no scheduling, no coordination, and no delays—just instant access to the conversation.

Question 3

What happens during a Shared Experience™ AI interview?

Accepted Answer

The AI leads a guided conversation that captures both what someone does and how they think. It explores steps, decisions, exceptions, and context—resulting in a deeper understanding than traditional forms or surveys.

Question 4

How long does a Shared Experience™ telephone interview take?

Accepted Answer

Most interviews take between 3–7 minutes, depending on the complexity of the topic. The goal is to capture meaningful detail without creating friction for participants.

Question 5

Can I customize the questions in Shared Experience™ interviews?

Accepted Answer

Yes. You define the structure, focus, and goals of the interview. The AI follows your framework while adapting dynamically to each conversation.

Question 6

What do I receive after a Shared Experience™ interview?

Accepted Answer

You receive a full transcript and structured outputs based on your use case. This can include process maps, documentation, summaries, case studies, or other formats tailored to your needs.

Question 7

Are the outputs generated by AI or reviewed by humans?

Accepted Answer

Both. AI generates the initial structured output from the conversation, and human review can be applied to refine clarity, accuracy, and presentation when needed.

Question 8

How quickly are results available?

Accepted Answer

Initial outputs are generated immediately after the conversation. Any additional refinement or customization is completed quickly compared to traditional manual processes.

Question 9

What types of outputs can Shared Experience™ generate?

Accepted Answer

Outputs can include process maps, workflow documentation, knowledge capture, case studies, summaries, and other structured formats based on the conversation.

Question 10

Will participants know they’re speaking with AI?

Accepted Answer

Yes. The AI clearly introduces itself at the beginning of the call. Transparency helps participants feel comfortable and engaged.

Question 11

What if someone is uncomfortable participating?

Accepted Answer

Participation is always optional. Most people find the experience easy and natural, but they can decline just like any other request for input.

Question 12

Why do people tend to be more open in AI-led interviews?

Accepted Answer

A neutral, conversational format removes pressure and bias. People can speak freely, which often leads to more honest, detailed, and useful insights.

Question 13

Do participants need to download anything?

Accepted Answer

No. They simply text a code and receive a phone call—no apps or setup required.

Question 14

How does Shared Experience™ handle data?

Accepted Answer

All conversations are securely stored, and outputs are only shared with you. We prioritize privacy and responsible data handling.

Question 15

Can participants choose not to complete the interview?

Accepted Answer

Yes. Participation is voluntary, and they can opt out at any time.

Question 16

Who is Shared Experience™ for?

Accepted Answer

Teams that need to capture knowledge, map processes, gather insights, or document how work actually happens. This includes operations teams, consultants, agencies, product teams, and more.

Question 17

Can I use Shared Experience™ for customer feedback or research?

Accepted Answer

Yes. It’s ideal for voice-of-customer research, feedback collection, testimonials, and any scenario where insights come from real conversations.

Question 18

How does automation work without scheduling?

Accepted Answer

Automation happens through instant response. When someone texts the code, the system immediately initiates the interview—no scheduling required. You control when and how invitations are sent.

Question 19

What are some common use cases?

Accepted Answer

Common use cases include process mapping, knowledge capture, customer experience insights, research interviews, and documentation of workflows or expertise.

Question 20

How do I get started?

Accepted Answer

Request a demo using the form on this page, and we’ll walk you through how it works and how it can be tailored to your specific use case.

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